Refunds and Cancellation Policy

1. Overview

At Luma Tales, we want you to be completely satisfied with our personalized storytelling service. This policy outlines our refund and cancellation procedures to ensure transparency and fairness for all our customers.

We understand that circumstances may change, and we're committed to working with you to find the best solution for your needs.

2. Cancellation Policy

2.1 How to Cancel

You can cancel your subscription at any time through the following methods:

• Log into your account and go to "Account Settings" → "Subscription" → "Cancel Subscription"
• Contact our customer support team at hello@lumatales.com

2.2 Cancellation Timing

Monthly Subscriptions: Cancellation takes effect at the end of your current billing period. You will continue to have access to all features until the subscription expires.

Annual Subscriptions: Cancellation takes effect at the end of your current billing year. You will continue to have access to all features until the subscription expires.

2.3 Immediate Cancellation

If you request immediate cancellation, your access will be terminated at the end of the current billing period, and you will not be charged for future periods.

3. Refund Policy

3.1 7-Day Money-Back Guarantee

If you're not completely satisfied with Luma Tales within the first 7 days of your subscription, you can request a full refund. This applies to:

• First-time subscribers only
• Refund requests made within 7 days of initial subscription
• All subscription plans (monthly and annual)

3.2 Refund Eligibility

Refunds may be considered in the following circumstances:

• Technical issues that prevent you from using the service
• Billing errors on our part
• Duplicate charges
• Service unavailability for extended periods (more than 48 hours)
• Changes to our service that significantly impact your experience

3.3 Non-Refundable Situations

Refunds will not be provided for:

• Change of mind after the 7-day guarantee period
• Inability to use the service due to technical issues on your end
• Violation of our Terms of Service
• Partial usage of the service
• Refund requests made more than 7 days after subscription

4. Refund Process

4.1 How to Request a Refund

To request a refund, please contact us with the following information:

• Your account email address
• Subscription ID or transaction reference
• Reason for the refund request
• Any relevant screenshots or documentation

4.2 Refund Processing Time

Review Period: We will review your refund request within 2-3 business days.

Processing Time: Approved refunds will be processed within 5-10 business days.

Refund Method: Refunds will be issued to the original payment method used for the subscription.

5. Subscription Changes

5.1 Plan Upgrades

You can upgrade your subscription plan at any time. The upgrade will take effect immediately, and you'll be charged the prorated difference for the remaining billing period.

5.2 Plan Downgrades

Plan downgrades will take effect at the beginning of your next billing cycle. You'll continue to have access to your current plan features until the new cycle begins.

5.3 Prorated Refunds

When downgrading or cancelling mid-cycle, we may provide prorated refunds for unused portions of your subscription, calculated based on the remaining days in your billing period.

6. Special Circumstances

6.1 Family Emergencies

We understand that family emergencies can arise. In such cases, we may offer extended refund periods or account suspensions. Please contact us directly to discuss your situation.

6.2 Technical Issues

If you experience persistent technical issues that prevent you from using our service, we'll work with you to resolve the problem. If we cannot resolve the issue, we may offer a refund or account credit.

6.3 Service Discontinuation

In the unlikely event that we discontinue Luma Tales, we will provide advance notice and offer full refunds for unused subscription periods.

7. Contact Information

For refund requests, cancellations, or questions about this policy, please contact us:

We aim to respond to all refund requests within 24 hours during business days.

8. Policy Updates

We may update this Refunds and Cancellation Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

For significant changes, we will notify subscribers via email at least 30 days in advance.