Privacy Policy

1. Introduction

Welcome to Luma Tales, operated by IPI Technolab Pvt Ltd. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our personalized storytelling service.

By using Luma Tales, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

• Child's name, age, and interests for story personalization
• Parent/guardian contact information (email, phone number)
• Payment information (processed securely through third-party providers)
• Account credentials and preferences

2.2 Usage Information

• Story reading patterns and preferences
• Device information and browser type
• IP address and location data (general geographic area)
• Interaction data with our platform

3. How We Use Your Information

• Create personalized stories tailored to your child's interests and age
• Provide customer support and respond to inquiries
• Process payments and manage subscriptions
• Improve our services and develop new features
• Send important updates about your account or our services
• Ensure platform security and prevent fraud

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With service providers who assist in our operations (under strict confidentiality agreements)
• To comply with legal obligations or court orders
• To protect our rights, property, or safety, or that of our users
• In connection with a business transfer or acquisition

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication measures
• Secure payment processing through certified providers

6. Children's Privacy

Luma Tales is designed for children, but we collect personal information only from parents and guardians. We do not knowingly collect personal information directly from children under 13 without verifiable parental consent.

If you believe we have inadvertently collected information from a child, please contact us immediately.

7. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Delete your account and associated data
• Opt-out of marketing communications
• Data portability (receive a copy of your data)

8. Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our service after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: